This page includes writings by Andy Oram about web pages, forums, and other media used by users of technology to educate each other. Major research includes (in reverse chronological order):
Educating computer users: the need for community/author collaboration (February 6, 2008)
Developing an improved online environment for educating computer users (February 3, 2008)
Two tools we need to improve online information (January 31, 2008)
How to Help Mailing Lists Help Readers (Results of Recent Data Analysis) (July 9, 2007)
Why Do People Write Free Documentation? Results of a Survey (June 14, 2007)
Do-It-Yourself Documentation? Research Into the Effectiveness of Mailing Lists (August 19, 2006)
Rethinking Community Documentation (July 6, 2006)
Splitting Books Open: Trends in Traditional and Online Technical Documentation (September 23, 2004)
Methods and Mechanics of Creating Reliable User Documentation (October 1991)
Smaller relevant articles include:
So when will the job of a technical editor be abolished? (December 27, 2007)
In search of micro-elites: how to get user-generated content (November 14, 2007)
If volunteer communities increasingly add value to business… (September 29, 2007)
Recent conversations about online documentation (September 6, 2007)
What comes after the information age (September 4, 2007)
Online documentation: what’s missing (January 15, 2007)
Andy Oram
Editor, O’Reilly Media
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